Stone, Douglas <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen 
 - New York, N.Y. :  Penguin,  2000 
 - 250 p. :  ill. 
<br/><br/><label>ISBN: </label>014028852X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INTERPERSONAL COMMUNICATION<br/>INTERPERSONAL COMMUNICATION--CASE STUDIES
<br/><br/><label>LC Class. No.: </label>BF637 .C45  / S766D