Rudick, Marilynne <br/><br/>
Clear, correct, concise e-mail :  a writing workbook for customer service agents / 
by Marilynne Rudick and Leslie O'Flahavan 
 - Silver Spring, Md. :  E-Write,  2009 
 - 184 p. 
<br/><br/><label>ISBN: </label>097259860X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic mail messages--Handbooks, manuals, etc.<br/>Customer services--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>HE7551  / R824C