TY  - BOOK
AU  - Okes, Duke
TI  - Performance metrics: the levers for process management 
SN  - 9780873898508
AV  - HF 5549.5 .P37 O337P
PY  - 2013///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Performance
KW  - Evaluation
KW  - Performance technology
KW  - Organizational effectiveness
KW  - Workflow
KW  - Management
N1  - Includes bibliographical references and index
ER  -