Bueno, Bolivar J. Customers first : dominate your market by winning them over where it counts the most / Bolivar J. Bueno. - New York, N.Y. : McGraw-Hill, c2012. - 218 p. Includes index. ISBN: 9780071787871 Subjects--Topical Terms: Branding (Marketing)Customer relations.Brand name products. LC Class. No.: HF5415.1255 / B836C