TY  - BOOK
AU  - Evans,Dave
AU  - Cothrel,Joseph P.
TI  - Social customer experience: engage and retain customers through social media 
SN  - 9781118826102
AV  - HF5415.1265 E926S 2014
PY  - 2014///
CY  - Indianapolis, Ind.
PB  - Sybex
KW  - Internet marketing
KW  - Social media
KW  - Marketing
KW  - Social marketing
KW  - Customer relations
N1  - Includes index
ER  -