Goodman, John A. <br/><br/>
Customer experience 3.0 :  high-profit strategies in the age of techno service / 
John A. Goodman. 
 - New York, N.Y. :  AMACOM,  c2014. 
 - 244 p. :  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780814433881 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services<br/>Customer services--Technological innovations.<br/>Customer relations.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / G662C 2014