Willis, Mark R. <br/><br/>
Dealing with difficult people in the library  [electronic resource] / 
Mark R. Willis. 
 - Chicago :  American Library Association,  1999. 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780838907603 9780585325361 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.<br/>Communication in library science--United States.<br/>Public libraries--Security measures--United States.<br/>Public libraries--Public relations--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .W64 1999