TY  - BOOK
AU  - Willis,Mark R.
TI  - Dealing with difficult people in the library
SN  - 9780838907603
AV  - Z711 .W64 1999
PY  - 1999///
CY  - Chicago
PB  - American Library Association
KW  - Public services (Libraries)
KW  - United States
KW  - Communication in library science
KW  - Public libraries
KW  - Security measures
KW  - Public relations
N1  - Includes bibliographical references and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=45065&site=ehost-live&scope=site
ER  -