Saxton, Matthew L.  1969- <br/><br/>
Understanding reference transactions  transforming an art into a science /  [electronic resource] : 
Matthew L. Saxton, John V. Richardson, Jr. 
 - San Diego, Calif. :  Academic Press,  c2002. 
 - 1 online resource. 
 - Library and information science .
<br/><br/>Includes bibliographical references (p. 191-194) and index. 
<br/><br/><label>ISBN: </label>9780125877800 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)<br/>Interviewing.
<br/><br/><label>LC Class. No.: </label>Z711  / .S28 2002