Understanding, managing and implementing quality  frameworks, techniques and cases /  [electronic resource] : 
edited by Jiju Antony and David Preece. 
 - London :  Routledge,  2002. 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415222716 9780203464083 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .U528 2002