TY  - BOOK
AU  - Press,Irwin
TI  - Patient satisfaction: defining, measuring, and improving the experience of care 
T2  - ACHE management series
SN  - 9781567931891
AV  - R727.3 .P725 2002
PY  - 2002///
CY  - Chicago, Ill.
PB  - Health Administration Press
KW  - Patient satisfaction
KW  - Physician and patient
KW  - Medical care
KW  - Quality control
N1  - Includes bibliographical references and index
UR  - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=72544&site=ehost-live&scope=site
ER  -