Lucas, Robert W., <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas, Principal, Robert W. Lucas Enterprises 
 - Sixth edition 
 - New York, N.Y. :  McGraw-Hill Education,  c2015 
 - xxv, 436 pages :  color illustrations 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781259252945 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / L822C 2015