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Your search returned 82 results.

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		Market leadership strategies for service companies : creating growth, profits, and customer loyalty by Terrill, Craig Middlebrooks, Arthur Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood, Ill. : NTC Business, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 T477M. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Human relations for the hospitality industry by Martin, Robert J Lundberg, Donald E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Van Nostrand Reinhold, 1991 Availability: Items available for loan: BU Library and Learning Space (1)Call number: TX911.3 .C8 M377H. Place hold Save to lists Add to cart (remove)
		Managing services marketing : text and readings by Bateson, John E.G Hoffman, K. Douglas Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth, Tex : Dryden Press, 1999 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 B373M 1999. Place hold Save to lists Add to cart (remove)
		Services marketing : text, cases, & reading / Christopher H. Lovelock by Lovelock, Christopher H Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1984 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.122 L683S. Place hold Save to lists Add to cart (remove)
		Services Marketing by Lovelock, Christopher H Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, 1996 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.122 L683S 1996. Place hold Save to lists Add to cart (remove)
		Managing services marketing : text and readings by Bateson, John E.G Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth, Tex : Dryden Press, 1992 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 B373M 1992. Place hold Save to lists Add to cart (remove)
		The service edge : 101 companies that profit from customer care by Zemke, Ron Schaaf, Dick Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : New American Library, 1989 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 Z454S. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Plant and service tours in operations management by Schmenner, Roger W Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, 1998 Availability: Items available for loan: BU Library and Learning Space (1)Call number: T49.5 S353P 1998. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : Free Press, c1990 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Services marketing : concepts, strategies, & cases / K. Douglas Hoffman, John E.G. Bateson by Hoffman, K. Douglas Bateson, John E.G Edition: 3rd ed. , international student ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Thomson/South-Western, c2006 Other title: Services marketing : concepts, strategies, and cases Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Product development for the service sector : lessons from market leaders by Cooper, Robert G Edgett, Scott J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, Mass. : Perseus, 1999 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF1040.7 C666P. Found in Open Library: Place hold Save to lists Add to cart (remove)
		The trends of direction on trade in services in Thailand : generating value-added in the midst of change / editors : Smith Boonchutima and Achara Boonchum by Smith Boonchutima [ed.] Achara Boonchum [ed.] Edition: 1st edition Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Bangkok : International Institute for Trade and Development (Public Organization), 2019 Availability: Items available for loan: BU Library and Learning Space (2)Call number: HD9987 .T52 T736 2019, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		How to get things right : a guide to finding and fixing service delivery problems / Beatriz Munoz-Seca ; translated by Michael Martin Roberts. by Munoz-Seca, Beatriz, 1953- [author.] Roberts, Michael Martin [translator.] Series: IESE business collection Material type: Text; Literary form: Not fiction ; Audience: Specialized; Copyright date: Cham : Palgrave Macmillan, ©2019 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Yield management by Ingold, Anthony, ed McMahon-Beattie, Una Yeoman, Ian Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Continuum, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 Y534 2000. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Service marketing : a managerial approach / Rebekah Bennett ... [et al.] ; edited by Janet R. McColl-Kennedy by Bennett, Rebekah McColl-Kennedy, Janet R [ed.] Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Milton : Wiley, 2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 S478. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A [author] Bitner, Mary Jo [author] Gremler, Dwayne D [author] Edition: Seventh editionMcGraw-Hill Education international edition Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: New York, N.Y. : McGraw-Hill Education, ©2018 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 Z447S 2018. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing in Asia : managing people, technology, and strategy / Christopher Lovelock ... [et.al.] by Lovelock, Christopher Edition: 2nd ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Singapore : Pearson/Prentice Hall, 2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9987 .A2 S478 2005. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing : integrating focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. , international ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 Z447S 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. , McGraw-Hill international ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : McGraw-Hill, 2009 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 Z447S 2009. Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. , McGraw-Hill international ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw Hill, 2013 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD 9980.5 Z447S 2013. Found in Open Library: Place hold Save to lists Add to cart (remove)

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