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How to measure service quality & customer satisfaction : the informal field guide for tools and techniques by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chicago, Ill. : American Marketing Association, 1998
Availability: Not available: Checked out (1).

Testing and quality assurance for component-based software [electronic resource] / Jerry Zeyu Gao, H.-S. Jacob Tsao, Ye Wu. by Series: Artech House computing library
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Artech House, 2003
Online resources:
Availability: No items available.

Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Chelsea, Mich. : MSC Media, c2011
Availability: Not available: Checked out (1).

Six sigma execution : how the world's greatest companies live and breathe six sigma / George Eckes by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, N.Y. : McGraw-Hill, c2005
Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD62.15 E243S.

Six sigma for technical processes : an overview for R&D executives, technical leaders, and engineering managers / Clyde M. Creveling by Series: Prentice Hall Six Sigma for innovation and growth series | Six Sigma for innovation and growth series
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Upper Saddle River, N.J. : Prentice Hall, c2007
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS 156 C738S.

Quality costing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Chapman & Hall, 1993
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS156 D343Q.

Relationship marketing : bringing quality, customer service and marketing together by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415 C474R.

ISO 9000 quality systems handbook by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford : Butterworth-Heinemann, 1994
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS156 H694I 1994.

ISO 9000 : meeting the new international standards by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, N.Y. : McGraw-Hill, 1993
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS156 J63I.

How to get things right : a guide to finding and fixing service delivery problems / Beatriz Munoz-Seca ; translated by Michael Martin Roberts. by Series: IESE business collection
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Copyright date: Cham : Palgrave Macmillan, ©2019
Online resources:
Availability: No items available.

The manager's guide to ISO 9000 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, N.Y. : The Free Press, 1994
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS156 A76M.

Software testing and continuous quality improvement / William E. Lewis ; technical contributors David Dobbs, Gunasekaran Veerapillai by
Edition: 3rd ed.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Boca Raton, Fla. : CRC Press, c2009
Availability: Items available for loan: BU Library and Learning Space (1)Call number: QA76.76 .T48 L484S 2009.

Software quality engineering : testing, quality assurance, and quantifiable improvement / Jeff Tian by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, N.J. : IEEE, c2005
Availability: Items available for loan: BU Library and Learning Space (1)Call number: QA76.76 .Q35 T526S.

Strategic Six sigma : best practices from the executive suite / Dick Smith and Jerry Blakeslee with Richard Koonce by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, N.J. : Wiley, c2002
Availability: No items available.

Design for Six Sigma / Subir Chowdhury by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: London : Financial Times Prentice Hall, 2003
Other title:
  • Design for Six Sigma : the revolutionary process for achieving extraordinary profits
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS156 C468D.

The quality of health care providers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge, Mass : National Bureau of Economic Research, 1999
Availability: No items available.

The lean six sigma guide to doing more with less : cut costs, reduce waste, and lower your overhead / Mark O. George by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Hoboken, N.J. : Wiley, c2010
Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD47.3 G467L.

Six sigma for green belts and champions : foundations, DMAIC, tools, cases, and certification / Howard S. Gitlow, David M. Levine by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005
Availability: No items available.

Quality assurance in Thai higher education / written and translated : Boon-anan Phinaitrup, Chutinunt Ittiratana ; edited : Tong-in Wongsothorn by
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: Bangkok : Bureau of Higher Education Standards, Ministry of University Affairs, 1998
Availability: Items available for loan: BU Library and Learning Space (1)Call number: LB2349 B666Q.

Quality costing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Chapman & Hall, 1993
Availability: Items available for loan: BU Library and Learning Space (1)Call number: TS156 D373Q.

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