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Use of Essential Cookies

BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

Here is the list of essential cookies used on the BU Library system.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
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BU Library uses Google Analytics to analyze website traffic and improve user experience. Google Analytics helps us understand how visitors interact with our website by collecting anonymous information such as:

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How We Use This Data

We use Google Analytics data to:

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Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

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Your search returned 82 results.

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		Cases in marketing of services : an international by Meidan, Arthur Moutinho, Luiz Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wokingham : Addison-Wesley, 1993 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 M42. Place hold Save to lists Add to cart (remove)
		Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski by Rayport, Jeffrey F Jaworski, Bernard J Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, c2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF 5415.5 R396B. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing : Australia and New Zealand by Lovelock, Christopher H Patterson, Paul G Walker, Rhett H Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sydney : Prentice Hall, 1998 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.122 L683S. Place hold Save to lists Add to cart (remove)
		202 services you can sell for big profits / James Stephenson by Stephenson, James, 1966- Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: [Irvine, Calif.] : Entrepreneur Press, c2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD30.28 S736T. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Services marketing : an Asia-pacific and Australian perspective / Christopher Lovelock, Paul G. Patterson, Rhett H. Walker by Lovelock, Christopher Patterson, Paul Walker, Rhett Edition: 3rd ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Frenchs Forest, N.S.W. : Pearson/Prentice Hall, c2004 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / Lucy Kimbell. by Kimbell, Lucy [author] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Amsterdam : BIS Publishers, 2016 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD38.15 K552S 2016. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Trade in services : global regulation and the impact on key service sectors / Philip Raworth by Raworth, Philip Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Dobbs Ferry, N.Y. : Oceana, c2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: K3973 R386T. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Design for services / Anna Meroni & Daniela Sangiorgi. by Meroni, Anna Sangiorgi, Daniela Series: Design for social responsibility series / series editor: Rachel Cooper Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Farnham : Gower, c2011 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD 9980.5 M476D. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Human resource management and performance in the service sector : the case of bank branches by Bartel, Ann P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, Mass. : National Bureau of Economic Research, 2000 Availability: No items available. Save to lists Add to cart (remove)
		New service development : creating memorable experiences by Fitzsimmons, James A [ed.] Fitzsimmons, Mona J [ed.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Thousand Oaks, Calif. : Sage, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 N487. Place hold Save to lists Add to cart (remove)
		Fu wu guan li = 服务管理 / Wang Lihua bian zhu by Wang, Lihua [editor] 王丽华 Edition: 3rd edition Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Beijing : China Tourism Press, 2017 Other title: 服务管理 Service Management Availability: Items available for loan: BU Library and Learning Space (1)Call number: PL1117.5.C65 F888 2017. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Moving people to deliver services / Aaditya Mattoo and Antonia Carzaniga, editors by Mattoo, Aaditya [ed.] Carzaniga, Antonia [ed.] Series: Trade and development series Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Washington, D.C., Wash. : World Bank, c2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.6 M684. Found in Open Library: Place hold Save to lists Add to cart (remove)
		This is service design thinking : basics--tools--cases / concept and editing Marc Stickdorn, Jakob Schneider ; authors Kate Andrews ... [et al.]. by Stickdorn, Marc Schneider, Jakob Andrews, Kate Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2011 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Managing services : using technology to create value / Mark M. Davis, Janelle Heineke by Davis, Mark M, 1944- Heineke, Janelle Series: The McGraw-Hill/Irwin series operations and decision sciences Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 D384M. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Gains from global linkages : trade in services and movements of persons by Ghosh, Bimal Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire : Macmillan, 1997 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9989 .D44 G467G. Place hold Save to lists Add to cart (remove)
		Managing services : using technology to create value / Mark M. Davis, Janelle Heineke by Davis, Mark M, 1944- Heineke, Janelle Series: The McGraw-Hill/Irwin series operations and decision sciences Edition: International ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 D384M 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		The frictionless organization : deliver great customer experiences with less effort / Bill Price, David Jaffe. by Price, Bill, 1950- [author.] Jaffe, David, 1963- [author.] Material type: Text; Literary form: Not fiction ; Audience: Specialized; Copyright date: Oakland, Calif. : Routledge, ©2022 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Design and management of service processes : keeping customers for life by Ramaswamy, Rohit Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub.Co., 1996 Availability: Items available for loan: BU Library and Learning Space (2)Call number: HF5415.5 R352D, ... Place hold Save to lists Add to cart (remove)
		Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino Series: Routledge advances in management and business studies Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Routledge, 2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF 5415.55 H344R. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Business development for dummies / by Anna Kennedy by Kennedy, Anna [author] Series: Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Chichester : Wiley, 2015 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5386 K466B 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)

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