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		Local cover image Image from Amazon.com	Patient satisfaction [electronic resource] : defining, measuring, and improving the experience of care / Irwin Press. by Press, Irwin Series: Management series (Ann Arbor, Mich.) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, Ill. : Health Administration Press, c2002 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor by Herzlinger, Regina E [ed.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, c2004 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)

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