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		Image from Amazon.com	Customer service on the Internet : building relationships, increasing loyalty, and staying competitive by Sterne, Jim Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Wiley, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 S737C 2000. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Customers.com : how to create a profitable business strategy for the Internet and beyond by Seybold, Patricia B Marshak, Ronni T Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Times Business, 1998 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 S492C. Place hold Save to lists Add to cart (remove)

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