Data Collection and Privacy Policies

BU Library uses cookie or similar technologies to enhance your browsing experience as follows:

🍪 What are cookies?

Cookies are small text files placed on your browser by websites. They help make websites work, or work more efficiently. They also "remember" some of your preferences, so you don't have to set a preference again every time you switch to a different page on the same website.

If cookies are a concern for you, you may like to regularly clear your cookies on your browser or use a private browser mode. Check your browser settings for these options.

Use of Essential Cookies

BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

Here is the list of essential cookies used on the BU Library system.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
Cookie	bib_list	List of record IDs (biblionumbers) separated by /	End of session or until the cart is emptied.	Stores cart contents in the online catalog. Set when records are added to the cart for the first time.

📶 Use of Google Analytics

BU Library uses Google Analytics to analyze website traffic and improve user experience. Google Analytics helps us understand how visitors interact with our website by collecting anonymous information such as:

Pages visited
Time spent on the site
Device type and browser
General geographic location (not precise)

How We Use This Data

We use Google Analytics data to:

Improve website navigation and user experience
Identify popular resources and services
Ensure our platform is accessible and user-friendly

Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

Essential

Essential cookies

Analytics

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Your search returned 14 results.

Results
			Information systems : the customer service focus by Jackson, Ivan F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire : Macmillan Press, 1998 Availability: Items available for loan: BU Library and Learning Space (1)Call number: T58.6 J324I. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	A librarian's guide to telephone reference service / Rochelle Yates by Yates, Rochelle Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Hamden, Conn. : Library Professional, 1986 Availability: Items available for loan: BU Library and Learning Space (1)Call number: Z711 Y373L. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Inter-organizational cooperation with SAP systems : perspectives on logistics and service management by Buxmann, Peter Konig, Wolfgang Material type: Text; Format: print ; Literary form: Not fiction Publication details: Berlin : Springer, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD39.5 B895I. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Managing business and service networks [electronic resource] / Lundy Lewis. by Lewis, Lundy Series: Kluwer Academic/Plenum Publishers network and systems management Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Kluwer Academic/Plenum Publishers, c2002 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com	Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk by Casey, Michael E, 1967- Savastinuk, Laura C, 1979- Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Medford, N.J. : Information Today, 2007 Availability: Items available for loan: BU Library and Learning Space (1)Call number: Z678 C373L. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Knowledge driven service innovation and management : IT strategies for business alignment and value creation / Eng Chew and Petter Gottschalk. by Chew, Eng K Gottschalk, Petter, 1950- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hershey, PA : Business Science Reference, c2013 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD30.2 C438K 2013. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Mobility, security and web services : technologies and service-oriented architectures for a new era of IT solutions / by Gerhard Wiehler by Wiehler, Gerhard Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Erlangen : Publicis Corporate, c2004 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD30.2 W533M. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	MARC 21 format for authority data : including guidelines for content designation / prepared by Network Development and MARC Standards Office, Library of Congress ; in cooperation with Standards and Support, National Library of Canada, National Bibliographic Service, British Library by Library of Congress. Network Development and MARC Standards Office National Library of Canada. Standards and Support British Library. National Bibliographic Service Edition: 1999 ed., update no. 4 Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Washington, D.C., Wash. : Cataloging Distribution Service, Library of Congress, 2003 Other title: MARC 21 authority format MARC authority Availability: Items available for loan: BU Library and Learning Space (1)Call number: Z699.35 .M28 M323 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	MARC 21 format for community information : including guidelines for content designation / prepared by Network Development and MARC Standards Office, Library of Congress ; in cooperation with Standards and Support, National Library of Canada, National Bibliographic Service, British Library by Library of Congress. Network Development and MARC Standards Office National Library of Canada. Standards and Support British Library. National Bibliographic Service Edition: 2000 ed., update no. 4 Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Washington, D.C., Wash. : Cataloging Distribution Service, Library of Congress, 2003 Other title: MARC 21 community information format MARC community information Availability: Items available for loan: BU Library and Learning Space (1)Call number: Z692 .C63 M323 2003. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Information services in an electronic environment / edited by G.E. Dorman by Gorman, G. E [ed.] Series: International yearbook of library and information management ; 2001-2002 Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Library Association, c2001 Availability: Items available for loan: BU Library and Learning Space (1)Call number: ZA4080 I536. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Developing IT staff : a practical approach / Mary Clarkson by Clarkson, Mary, 1951- Series: Practitioner series Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Springer, c2001 Availability: Items available for loan: BU Library and Learning Space (1)Call number: T58.5 C527D. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Design for services / Anna Meroni & Daniela Sangiorgi. by Meroni, Anna Sangiorgi, Daniela Series: Design for social responsibility series / series editor: Rachel Cooper Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Farnham : Gower, c2011 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD 9980.5 M476D. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Successful IT outsourcing : from choosing a provider to managing the project / Elizabeth Sparrow by Sparrow, Elizabeth, 1952- Series: Practitioner series Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Springer, c2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9696.67 .A2 S627S. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Process innovation [electronic resource] : reengineering work through information technology / Thomas H. Davenport. by Davenport, Thomas H, 1954- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1993 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)