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BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

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Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

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Your search returned 43 results.

Results
		Image from Amazon.com	Knowledge management and drivers of innovation in services industries / Patricia Ordonez de Pablos, Miltiadis D. Lytras [editors]. by Ordsqez de Pablos, Patricia, 1975- [ed.] Lytras, Miltiadis D, 1973- [ed.] Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Hershey, Pa. : Information Science Reference, c2012 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD 30.2 K568. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Service management for competitive advantage by Fitzsimmons, James A Fitzsimmons, Mona J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : McGraw-Hill, 1994 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 F579S. Place hold Save to lists Add to cart (remove)
			Managing service companies : strategies for success by Irons, Ken Material type: Text; Format: print ; Literary form: Not fiction Publication details: Wokingham : Addison-Wesley Pub.Co., 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 I766M. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Service management : operations, strategy, and information technology by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Irwin/McGraw-Hill, 1998 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 F579S 1998. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 3rd ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw-Hill, c2001 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	The management of service operations by Wright, J. Nevan Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Cassell, 1999 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 W743M. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 5th ed. , international ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : McGraw-Hill, c2006 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 F579S 2006. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Service management : operations, strategy, information technology / James A. Fittzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Series: The McGraw-Hill/Irwin series Edition: 6th ed. , McGraw-Hill international ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw Hill, 2008 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD 9980.5 F579S 2008. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider. by Stickdorn, Marc Schneider, Jakob Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2011 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi by Fitzsimmons, James A Fitzsimmons, Mona J Bordoloi, Sanjeev Series: The McGraw-Hill/Irwin series operations and decision sciences Edition: 8th ed., international ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw-Hill Irwin, 2014 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 F579S 2014. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Yield management by Ingold, Anthony, ed McMahon-Beattie, Una Yeoman, Ian Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Continuum, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 Y534 2000. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Market leadership strategies for service companies : creating growth, profits, and customer loyalty by Terrill, Craig Middlebrooks, Arthur Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lincolnwood, Ill. : NTC Business, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 T477M. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Managing services marketing : text and readings by Bateson, John E.G Hoffman, K. Douglas Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth, Tex : Dryden Press, 1999 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 B373M 1999. Place hold Save to lists Add to cart (remove)
			Managing services marketing : text and readings by Bateson, John E.G Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Fort Worth, Tex : Dryden Press, 1992 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 B373M 1992. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Plant and service tours in operations management by Schmenner, Roger W Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, 1998 Availability: Items available for loan: BU Library and Learning Space (1)Call number: T49.5 S353P 1998. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	The service edge : 101 companies that profit from customer care by Zemke, Ron Schaaf, Dick Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : New American Library, 1989 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 Z454S. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Product development for the service sector : lessons from market leaders by Cooper, Robert G Edgett, Scott J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, Mass. : Perseus, 1999 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF1040.7 C666P. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	How to get things right : a guide to finding and fixing service delivery problems / Beatriz Munoz-Seca ; translated by Michael Martin Roberts. by Munoz-Seca, Beatriz, 1953- [author.] Roberts, Michael Martin [translator.] Series: IESE business collection Material type: Text; Literary form: Not fiction ; Audience: Specialized; Copyright date: Cham : Palgrave Macmillan, ©2019 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com	Research methods in service industry management / Nick Johns and Darren Lee-Ross by Johns, Nick Lee-Ross, Darren Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Cassell, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 J636R. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. by Haksever, Cengiz Render, Barry Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Upper Saddle River, N.J. : FT Press, 2013 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 H347S 2013. Found in Open Library: Place hold Save to lists Add to cart (remove)