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		Image from Amazon.com	Root cause analysis : simplified tools and techniques by Andersen, Bjorn Fagerhaug, Tom Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD62.15 A523R. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Mapping work processes / Bjorn Andersen ... [et al.]. by Andersen, Bjorn Galloway, Dianne, 1938-. Mapping work processes Edition: 2nd ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008 Availability: Items available for loan: BU Library and Learning Space (1)Call number: T 60.8 M366 2008. Found in Open Library: Place hold Save to lists Add to cart (remove)

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