| 000 | 00899nam0a22002290a04500 | ||
|---|---|---|---|
| 001 | 000090140 | ||
| 005 | 20250302042119.0 | ||
| 008 | s1996 xxu 000 0 eng d | ||
| 035 | _a2001091560 | ||
| 050 | 4 |
_aHF5415.5 _bR352D |
|
| 100 | 1 |
_aRamaswamy, Rohit _956925 |
|
| 245 | 1 | 0 | _aDesign and management of service processes : keeping customers for life |
| 260 |
_aReading, Mass. : _bAddison-Wesley Pub.Co., _c1996 |
||
| 300 | _a424 | ||
| 650 | 4 |
_aCUSTOMER SERVICES _xMANAGEMENT _929925 |
|
| 650 | 4 |
_aSERVICE INDUSTRIES _xQUALITY CONTROL _956926 |
|
| 650 | 4 |
_aPRODUCTION PLANNING _926714 |
|
| 650 | 4 |
_aTOTAL QUALITY MANAGEMENT _97908 |
|
| 991 | 0 | 0 | _a0900 |
| 997 |
_b00 _cคณะวิศวกรรมศาสตร์ (กราฟวิศวกรรม กลศาสตร์ พลศาสตร์ คณิตศาสตร์วิศวกรรม) |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c167547 _d167547 |
||