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_aHF5415.335 _bV387C |
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_aVavra, Terry G. _976541 |
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_aCustomer statisfaction measurement simplified : _ba step-by-step guide for ISO 9001:2000 certification / _cTerry G. Vavra |
| 260 |
_aMilwaukee, Wis. : _bASQ Quality Press, _cc2002 |
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| 300 |
_a307 p. : _bill. + _e1 CD-ROM |
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| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCONSUMER SATISFACTION _xSTATISTICAL METHODS _976542 |
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| 650 | 0 |
_aQUESTIONNAIRES _912145 |
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| 650 | 0 |
_aISO 9000 SERIES STANDARDS _vHANDBOOKS, MANUALS, ETC. _976543 |
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| 990 |
_aC36043 _bSep 14 2002 2:51PM |
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| 991 | 0 | 0 | _a0519 |
| 997 |
_b07 _cการศึกษา วิจัย |
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| 942 |
_2lcc _cBK |
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_c193699 _d193699 |
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