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_aSpector, Robert _d1947- _952655 |
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_aThe Nordstrom way to customer service excellence : _ba handbook for implementing great service in your organization / _cRobert Spector and Patrick McCarthy |
| 260 |
_aHoboken, N.J. : _bWiley, _cc2005 |
||
| 300 |
_a270 p. : _bill. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCUSTOMER SERVICES _zUNITED STATES _vHANDBOOKS, MANUALS, ETC. _9104297 |
|
| 610 | 2 | 0 |
_aNORDSTROM (FIRM) _xMANAGEMENT _9104298 |
| 650 | 0 |
_aDEPARTMENT STORES _zUNITED STATES _xMANAGEMENT _9104299 |
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| 700 | 1 |
_aMcCarthy, Patrick D. _9104300 |
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_aA37125 _bMay 17 2005 9:50AM |
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_b02 _cการตลาด การขาย การผลิต การบริหารผลิตภัณฑ์ การส่งเข้า - ออก การควบคุมคุณภาพ พฤติกรรมผู้บริโภค |
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