000 01004nam0a22002770a04500
001 000140694
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008 s2004 xxu fnx000 000 0neng d
020 _a1576752984
035 _a2006001640
050 4 _aHF5415.5
_bB374B
100 1 _aBarlow, Janelle
_939491
245 1 0 _aBranded customer service :
_bthe new competitive edge /
_cJanelle Barlow and Paul Stewart
260 _aSan Francisco, Calif. :
_bBerrett-Koehler ,
_cc2004
300 _a259 p. :
_bill.
504 _aIncludes bibliographical references and index
650 0 _aCustomer Services
_916614
650 0 _aBUSINESS NAMES
_915348
650 0 _aBRAND NAME PRODUCTS
_911817
700 1 _aStewart, Paul
_9110408
949 _b200605030003
_p935.00
_nBUR
_rSID02 RONO20060260 ORDNO3
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_iB374B
990 _aA39016
_bMay 11 2006 1:15PM
991 0 0 _a0303
997 _b03
_cโฆษณา การสื่อสารเพื่อการตลาด
942 _2lcc
_cBK
999 _c217835
_d217835