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_aHF5415.5 _bI533E |
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_aInghilleri, Leonardo _9135793 |
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_aExceptional service, exceptional profit : _bthe secrets of building a five-star customer service organization / _cLeonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. |
| 260 |
_aNew York, N.Y. : _bAMACOM, _cc2010. |
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| 300 | _a170 p. | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer Services _916614 |
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_aConsumer satisfaction _97496 |
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_aCustomer loyalty _921480 |
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_aSolomon, Micah _9135794 |
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_b00 _cคณะบริหารธุรกิจ |
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