| 000 | 00964nam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 000312530 | ||
| 003 | Th-BaBU | ||
| 005 | 20250311164056.0 | ||
| 008 | 170129s2013 xxka f 000 0 eng d | ||
| 020 | _a9781118562570 | ||
| 040 |
_aTh-BaBU _cTh-BaBU |
||
| 050 | 4 |
_aHF5415.335 _bB586D 2013 |
|
| 100 | 1 |
_aBlunt, Carolyn, _d1976- _9151253 |
|
| 245 | 1 | 0 |
_aDelivering effective social customer service : _bhow to redefine the way you manage customer experience and your corporate reputation / _cCarolyn Blunt and Martin Hill-Willson. |
| 260 |
_aChichester : _bWiley, _cc2013. |
||
| 300 |
_a238 p. : _bill. |
||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aCustomer Services _916614 |
|
| 650 | 0 |
_aConsumer satisfaction _97496 |
|
| 650 | 0 |
_aCustomer relations _xManagement _945349 |
|
| 700 | 1 |
_aHill-Wilson, Martin, _d1954- _9151254 |
|
| 942 |
_2lcc _cBK |
||
| 946 |
_a66-2 _bNew titles in March 2019 |
||
| 990 |
_aA47060 _b20190325 |
||
| 991 | 0 | 0 | _a0202 |
| 999 |
_c248867 _d248867 |
||