| 000 | 00939nam a2200289 i 4500 | ||
|---|---|---|---|
| 001 | 000312893 | ||
| 005 | 20250302080054.0 | ||
| 008 | 141121s2015 enka f b 001 0 eng d | ||
| 020 | _a9781138789838 | ||
| 050 | 4 |
_aHF5415.5 _bB877C 2015 |
|
| 100 | 1 |
_aButtle, Francis, _eauthor. _9111563 |
|
| 245 | 1 | 4 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle and Stan Maklan. |
| 250 | _aThird edition | ||
| 264 | 1 |
_aLondon : _bRoutledge, _c2015 |
|
| 300 |
_axxv, 400 pages : _bcolour illustrations. |
||
| 336 |
_atext _2rdacontent. |
||
| 337 |
_aunmediated _2rdamedia. |
||
| 338 |
_avolume _2rdacarrier. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer relations _xManagement _945349 |
|
| 700 | 1 |
_aMaklan, Stan, _eauthor. _9151546 |
|
| 946 |
_a85-2 _bNew titles in May 2017 |
||
| 990 |
_aA47060 _b20170509 |
||
| 991 | 0 | 0 | _a0202 |
| 997 | _bmar | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c249053 _d249053 |
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