| 000 | 01040nam a2200289 i 4500 | ||
|---|---|---|---|
| 001 | 000313328 | ||
| 005 | 20250302080152.0 | ||
| 008 | 170511s2016 ne a f b 001 0 und d | ||
| 020 | _a9789063693534 | ||
| 050 | 4 |
_aHD38.15 _bK552S 2016 |
|
| 100 | 1 |
_aKimbell, Lucy, _eauthor _9151968 |
|
| 245 | 1 | 4 |
_aThe service innovation handbook : _baction-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / _cLucy Kimbell. |
| 264 | 1 |
_aAmsterdam : _bBIS Publishers, _c2016 |
|
| 300 |
_a240 pages : _bcolour illustrations. |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aManagement _vHandbooks, manuals, etc. _982695 |
|
| 650 | 0 |
_aService industries _xManagement _915000 |
|
| 650 | 0 |
_aCustomer services _vHandbooks, manuals, etc. _9132628 |
|
| 946 |
_a85-2 _bNew titles in May 2017 |
||
| 990 |
_aA47060 _b20170531 |
||
| 991 | 0 | 0 | _a0200 |
| 997 | _badm | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c249279 _d249279 |
||