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| 005 | 20250302081709.0 | ||
| 008 | 020326s2002 nyua 001 0 eng d | ||
| 020 | _a9780071379540 | ||
| 020 | _a9780071394123 (electronic bk.) | ||
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_aUKM _cTH-BaBU |
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_aHF5415.5 _b.A528 2002 |
| 100 | 1 |
_aAnderson, Kristin, _d1962- _9158627 |
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| 245 | 1 | 0 |
_aCustomer relationship management _h[electronic resource] / _cKristin Anderson, Carol Kerr. |
| 260 |
_aNew York, N.Y. : _bMcGraw-Hill, _cc2002. |
||
| 300 | _a1 online resource. | ||
| 490 | 0 | _aBriefcase books series | |
| 504 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations. _911640 |
|
| 700 | 1 |
_aKerr, Carol. _9158628 |
|
| 856 | 4 | 1 |
_uhttp://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=65795&site=ehost-live&scope=site _zElectronic Resources |
| 942 |
_2lcc _cEB |
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