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_aMene, Patrick _9158958 |
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_aQuality in the travel and hospitality industries _h[electronic resource] / _cPatrick Mene |
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_aNew York, N.Y. : _bMcGraw-Hill, _cc2001 |
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_aTotal quality management _vHandbooks, manuals, etc. _9157878 |
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_aHospitality industry _916714 |
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_aProcess control _930178 |
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