| 000 | 01251nam a2200337Mi 4500 | ||
|---|---|---|---|
| 001 | 256435 | ||
| 003 | TH-BaBU | ||
| 005 | 20250302083407.0 | ||
| 008 | 220404s2022 cau fob ||1 0 eng d | ||
| 040 |
_aYDX _beng _cTH-BaBU |
||
| 020 | _a9781523000159 (electronic bk.) | ||
| 020 | _a9781523000142 | ||
| 035 |
_a3097677 _b(N$T) |
||
| 035 | _a(OCoLC)1309018581 | ||
| 050 | 4 |
_aHF5415.5 _b.P679 2022 |
|
| 100 | 1 |
_aPrice, Bill, _d1950- _eauthor. _9166143 |
|
| 245 | 1 | 0 |
_aThe frictionless organization : _bdeliver great customer experiences with less effort / _cBill Price, David Jaffe. |
| 264 | 4 |
_aOakland, Calif. : _bRoutledge, _c©2022. |
|
| 300 | _a1 online resource. | ||
| 336 |
_atext _2rdacontent |
||
| 337 |
_acomputer _2rdamedia |
||
| 338 |
_aonline resource _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _911640 |
|
| 650 | 0 |
_aCustomer services _xManagement. _929925 |
|
| 650 | 0 |
_aConsumer satisfaction. _97496 |
|
| 650 | 0 |
_aService industries _xCustomer services. _9166144 |
|
| 700 | 1 |
_aJaffe, David, _d1963- _eauthor. _9166145 |
|
| 856 | 4 | 1 |
_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677 _zElectronic Resources |
| 942 |
_2lcc _cEB |
||
| 999 |
_c256435 _d256435 |
||