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Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

Wiersema, Frederik Derk, ed.

Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA - New York, N.Y. : HarperBusiness, 1998 - 234

Subjects--Topical Terms:
CUSTOMER SERVICES--CASE STUDIES

LC Class. No.: HF5415.5 / C877

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Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

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