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Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /

Vavra, Terry G.

Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra - Milwaukee, Wis. : ASQ Quality Press, c2002 - 307 p. : ill. + 1 CD-ROM

Includes bibliographical references and index

ISBN: 0873895002

Subjects--Topical Terms:
CONSUMER SATISFACTION--STATISTICAL METHODS
QUESTIONNAIRES
ISO 9000 SERIES STANDARDS--HANDBOOKS, MANUALS, ETC.

LC Class. No.: HF5415.335 / V387C

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Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /

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