Customer statisfaction measurement simplified : (Record no. 193699)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00922nam0a22002530a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000109550 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302050524.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0873895002 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2002004478 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.335 |
| Item number | V387C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Vavra, Terry G. |
| 9 (RLIN) | 76541 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer statisfaction measurement simplified : |
| Remainder of title | a step-by-step guide for ISO 9001:2000 certification / |
| Statement of responsibility, etc. | Terry G. Vavra |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Milwaukee, Wis. : |
| Name of publisher, distributor, etc. | ASQ Quality Press, |
| Date of publication, distribution, etc. | c2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 307 p. : |
| Other physical details | ill. + |
| Accompanying material | 1 CD-ROM |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CONSUMER SATISFACTION |
| General subdivision | STATISTICAL METHODS |
| 9 (RLIN) | 76542 |
| Topical term or geographic name entry element | QUESTIONNAIRES |
| 9 (RLIN) | 12145 |
| Topical term or geographic name entry element | ISO 9000 SERIES STANDARDS |
| Form subdivision | HANDBOOKS, MANUALS, ETC. |
| 9 (RLIN) | 76543 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | C36043 |
| Link information for field corresponding to 9XX field | Sep 14 2002 2:51PM |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0519 āļāļāļ°āļĄāļāļļāļĐāļĒāļĻāļēāļŠāļāļĢāđāđāļĨāļ°āļāļēāļĢāļāļąāļāļāļēāļĢāļāļēāļĢāļāđāļāļāđāļāļĩāđāļĒāļ§. āļāļēāļĢāļĻāļķāļāļĐāļē āļ§āļīāļāļąāļĒ āļĢāļ°āđāļāļĩāļĒāļāļ§āļīāļāļĩāļ§āļīāļāļąāļĒ āļŠāļāļīāļāļīāļāļēāļāļŠāļąāļāļāļĄ |
| 997 ## - BU TRANSFER | |
| -- | 07 |
| -- | āļāļēāļĢāļĻāļķāļāļĐāļē āļ§āļīāļāļąāļĒ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-23 | HF5415.335 V387C | 200209140040 | 2019-04-23 | 2019-04-23 | Books |
