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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

Spector, Robert 1947-

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy - Hoboken, N.J. : Wiley, c2005 - 270 p. : ill.

Includes bibliographical references and index

ISBN: 0471702862

Subjects--Corporate Names:
NORDSTROM (FIRM)--MANAGEMENT

Subjects--Topical Terms:
CUSTOMER SERVICES--UNITED STATES--HANDBOOKS, MANUALS, ETC.
DEPARTMENT STORES--MANAGEMENT--UNITED STATES

LC Class. No.: HF5415.5 / S632N

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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

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