The Nordstrom way to customer service excellence : (Record no. 213128)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01426nam0a22002890a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000134903 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302060939.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s2005 xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0471702862 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2005002459 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | S632N |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Spector, Robert |
| Dates associated with a name | 1947- |
| 9 (RLIN) | 52655 |
| 245 10 - TITLE STATEMENT | |
| Title | The Nordstrom way to customer service excellence : |
| Remainder of title | a handbook for implementing great service in your organization / |
| Statement of responsibility, etc. | Robert Spector and Patrick McCarthy |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hoboken, N.J. : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | c2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 270 p. : |
| Other physical details | ill. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| Geographic subdivision | UNITED STATES |
| Form subdivision | HANDBOOKS, MANUALS, ETC. |
| 9 (RLIN) | 104297 |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | NORDSTROM (FIRM) |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 104298 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | DEPARTMENT STORES |
| Geographic subdivision | UNITED STATES |
| General subdivision | MANAGEMENT |
| 9 (RLIN) | 104299 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McCarthy, Patrick D. |
| 9 (RLIN) | 104300 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| b | 200505120038 |
| p | 795.00 |
| n | BUR |
| r | SID02 RONO20050253 ORDNO14 |
| t | 10 |
| c | 10 |
| l | B |
| h | HF5415.5 |
| j | 0 |
| i | S632N |
| b | 200505120039 |
| p | 795.00 |
| n | BUR |
| r | SID02 RONO20050253 ORDNO14 |
| t | 10 |
| c | 10 |
| l | B |
| h | HF5415.5 |
| j | 0 |
| i | S632N |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | A37125 |
| Link information for field corresponding to 9XX field | May 17 2005 9:50AM |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 997 ## - BU TRANSFER | |
| -- | 02 |
| -- | āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē - āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Weeding | Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-05-30 | HF5415.5 S632N | 200505120038 | 2020-11-03 | 2019-05-30 | Books | |||
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-05-30 | HF5415.5 S632N | 200505120039 | 2019-05-30 | 2019-05-30 | Books |
