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What customers like about you : adding emotional value for service excellence and competitive advantage /

Freemantle, David

What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. - London : Nicholas Brealey, 2004. - 304 p. : ill.

Includes bibliographical references and index

ISBN: 1857882067

Subjects--Topical Terms:
Customer loyalty
Customer relations
Service industries

LC Class. No.: HF 5415.525 / F733W

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What customers like about you : adding emotional value for service excellence and competitive advantage /

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