What customers like about you : (Record no. 238047)
000 -LEADER | |
---|---|
fixed length control field | 01263nam0a22002770a04500 |
001 - CONTROL NUMBER | |
control field | 000292954 |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20250302072716.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 140523s2004 xxk fnx000 000 0neng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 1857882067 |
035 ## - SYSTEM CONTROL NUMBER | |
System control number | 2012000162 |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF 5415.525 |
Item number | F733W |
100 0# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Freemantle, David |
9 (RLIN) | 42852 |
245 10 - TITLE STATEMENT | |
Title | What customers like about you : |
Remainder of title | adding emotional value for service excellence and competitive advantage / |
Statement of responsibility, etc. | David Freemantle. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | London : |
Name of publisher, distributor, etc. | Nicholas Brealey, |
Date of publication, distribution, etc. | 2004. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 304 p. : |
Other physical details | ill. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc. note | Includes bibliographical references and index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer loyalty |
9 (RLIN) | 21480 |
Topical term or geographic name entry element | Customer relations |
9 (RLIN) | 11640 |
Topical term or geographic name entry element | Service industries |
949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
b | 201202080026 |
p | 958.00 |
n | BUR |
r | SID02 RONO20110824 ORDNO10 |
t | 10 |
c | 10 |
l | B |
h | HF 5415.525 |
j | 0 |
i | F733W |
b | 201202080027 |
p | 958.00 |
n | BUK |
r | SID02 RONO20110824 ORDNO10 |
t | 10 |
c | 10 |
l | B |
h | HF 5415.525 |
j | 0 |
i | F733W |
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
Link information for 9XX fields | A54083 |
Link information for field corresponding to 9XX field | 20120220 |
991 00 - BU INFORMATION | |
BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
997 ## - BU TRANSFER | |
-- | 02 |
-- | āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē - āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Library of Congress Classification |
Koha item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Total Renewals | Checked out | Date last checked out |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Weeding | Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-08-26 | HF 5415.525 F733W | 201202080026 | 2019-08-26 | 2019-08-26 | Books | ||||||
Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-08-26 | 4 | HF 5415.525 F733W | 201202080027 | 2025-01-13 | 2019-08-26 | Books | 12 | 2025-08-09 | 2025-01-13 |