Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler

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Material type: Text

TextPublication details: London : Financial Times Prentice Hall, 2002Description: 254 p. : illISBN:

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.5 S647M (Browse shelf(Opens below))	Available	200303220067

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Previous	HF 5415.5 S646A 2008 The art of client service /	HF 5415.5 S646A 2008 The art of client service /	HF5415.5 S647M Managing the customer experience : turning customers into advocates /	HF5415.5 S647M Managing the customer experience : turning customers into advocates /	HF5415.5 S647M Managing the customer experience : turning customers into advocates /	HF 5415.5 S726S Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours /	HF5415.5 S737C 2000 Customer service on the Internet : building relationships, increasing loyalty, and staying competitive	Next

Includes index

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