The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson

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TextPublication details: New York, N.Y. : McGraw-Hill, c2000Description: 247 p. : illISBN:

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Previous	HF 5415.5 T447 This is service design thinking : basics--tools--cases /	HF5415.5 T465C The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /	HF5415.5 T465C The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /	HF5415.5 T465C The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /	HF5415.5 T555S Seven power strategies for building customer loyalty	HF5415.5 T666B 2015 Be your customer's hero : real-world tips & techniques for the service front lines /	HF5415.5 V348 2014 Value proposition design : how to create products and services customers want /	Next

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