Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

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Material type: Text

TextPublication details: Boston, Mass. : McGraw-Hill, c2006Edition: 5th ed. , international edDescription: 605 p. : ill., map + 1 CD-ROMISBN:

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HD9980.5 F579S 2006 (Browse shelf(Opens below))	Available	200505170082

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Includes bibliographical references and indexes

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