Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.

By:

Ptacek, Rob

Contributor(s):

Motwani, Jaideep

Material type: Text

TextPublication details: Chelsea, Mich. : MSC Media, c2011.Description: 520 p. : ill., formsISBN:

9781450766333

Subject(s):

LOC classification:

HF 5415.5 P722P

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF 5415.5 P722P (Browse shelf(Opens below))	Checked out	2025-08-09	201308190032

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Previous	HF5415.5 P396H Handbook of CRM : achieving excellence in customer management /	HF5415.5 P464I 2022 An introduction to service design : designing the invisible	HF5415.5 P466M 2011 Managing customer relationships : a strategic framework /	HF 5415.5 P722P Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries /	HF5415.5 R352D Design and management of service processes : keeping customers for life	HF5415.5 R352D Design and management of service processes : keeping customers for life	HF5415.5 R358C Complete book of ready-to-use customer service scripts	Next

Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries!

Includes index

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Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.

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