Data Collection and Privacy Policies

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Use of Essential Cookies

BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

Here is the list of essential cookies used on the BU Library system.

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BU Library uses Google Analytics to analyze website traffic and improve user experience. Google Analytics helps us understand how visitors interact with our website by collecting anonymous information such as:

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Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

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Your search returned 53 results.

Results
		Image from Amazon.com	Human relations in business : developing interpersonal and leadership skills / Michael G. Aamodt, Bobbie L. Raynes by Aamodt, Michael G Raynes, Bobbie L Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Wadsworth/Thomson Learning, c2001 Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	The dark side of CRM : customers, relationships and management / edited by Bang Nguyen, Lyndon Simkin and Ana Isabel Canhoto. by Nguyen, Bang [editor] Simkin, Lyndon, 1961- [editor] Canhoto, Ana Isabel [editor] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Routledge, 2016 Other title: Dark side of customer relations management Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 D374 2016. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Be your customer's hero : real-world tips & techniques for the service front lines / Adam Toporek. by Toporek, Adam Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: New York, N.Y. : AMACOM American Management Association, ©2015 Other title: Be your customer's hero : real-world tips and techniques for the service front lines Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 T666B 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.] by Knox, Simon Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Oxford : Butterworth-Heinemann, 2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 C877. Found in Open Library: Place hold Save to lists Add to cart (remove)
			The power of relationship marketing : how to keep customers for life by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman, 1994 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 C725P. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Relationship marketing : management of customer relationships / Manfred Bruhn by Bruhn, Manfred Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Harlow : Financial Times Prentice Hall, 2003 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 B783R. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis [author.] Maklan, Stan [author.] Edition: Third edition Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Routledge, 2015 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 B877C 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Professional selling : a relationship management process by Coppett, John I Staples, William A Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati, Ohio : South-Western Pub. Co., 1994 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5438.25 C666P 1994. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Return on customer : creating maximum value from your scarcest resource / Don Peppers, Martha Rogers by Peppers, Don Rogers, Martha Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Cyan, 2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.527 P466R. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen by Storbacka, Kaj Lehtinen, Jarmo R Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Singapore : McGraw Hill, c2001 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 S767C. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson. by Blunt, Carolyn, 1976- Hill-Wilson, Martin, 1954- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chichester : Wiley, c2013 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.335 B586D 2013. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Outside innovation : how your customers will co-design your company's future / Patricia B. Seybold by Seybold, Patricia B Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : Collins, c2006 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD45 S492O. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk. by Bligh, Philip Turk, Douglas Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2004 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
			The invisible customer : strategies for successful customer service down the wire by Clegg, Brian Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 C533I. Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention / Thorsten Hennig-Thurau, Ursula Hansen, editors. by Hennig-Thurau, Thorsten, 1967- [ed.] Hansen, Ursula [ed.] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Berlin : Springer, c2010 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.55 R442 2010. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg ; foreword by Marc Benioff by Greenberg, Paul Edition: 4th ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw Hill, c2010 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 G733C. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk by Baran, Roger J Galka, Robert J Strunk, Daniel P Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Thomson/South-Western, c2008 Availability: Items available for loan: BU Library and Learning Space (2)Call number: HF5415.55 B372P, ... Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	The customer differential [electronic resource] : the complete guide to implementing customer relationship management / Melinda Nykamp. by Nykamp, Melinda Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : AMACOM, c2001 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com	High performance sales organization : a chieving competitive advantage in the global marketplace by Coker, Darlene M Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : McGraw-Hill, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5438.4 H533 2000. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Customer relationship management : a strategic imperative in the world of e-business by Brown, Stanley A., ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto : Wiley, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 C877. Found in Open Library: Place hold Save to lists Add to cart (remove)