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			Emotional value : creating strong bonds with your customers by Barlow, Janelle Maul, Dianna Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Berrett-Koehler , 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 B374E. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart by Barlow, Janelle Stewart, Paul Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco, Calif. : Berrett-Koehler , c2004 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 B374B. Found in Open Library: Place hold Save to lists Add to cart (remove)

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