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		Image from Amazon.com	Managing the guest experiene in hospitality / Robert C. Ford, Cherrill P. Heaton by Ford, Robert Clayton Heaton, Cherrill P Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Africa : Delma Thomson Learning, c2000 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C Sturman, Michael C Heaton, Cherrill P Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Delmar Cengage Learning, 2012 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)

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