Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra

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Material type: Text

TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c2002Description: 307 p. : ill. + 1 CD-ROMISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.335 V387C (Browse shelf(Opens below))	Available	200209140040

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Previous	HF5415.335 J324B Business process mapping : improving customer satisfaction /	HF5415.335 J324B Business process mapping : improving customer satisfaction /	HF5415.335 O448S 2015 Satisfaction : a behavioral perspective on the consumer /	HF5415.335 V387C Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification /	HF5415.349 B734E 2015 Estimation of willingness-to-pay : theory, measurement, application /	HF5415.35 H377B 2008 Brand you /	HF5415.35 S646M 2015 Marketing : real people, real choices /	Next

Includes bibliographical references and index

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